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Subscription Agreement

Puzala Games Limited

15/F BOC Group Life Assurance Tower 136 Des Voeus Rd, Central Hong Kong, Hong Kong Island 999077, Hong Kong.

Last updated: 2023.12.19

1. Introduction

This Subscription Agreement ("Agreement") governs your subscription to our games ("Service") provided by Puzala Games Limited ("Company," "we," "us," or "our") through Google Play Store, Apple App Store, or any other platform we may use to provide the Service.

2. Subscription

By subscribing to the Service, you agree to pay the subscription fee ("Subscription Fee") at the current rate as provided in the Service for the duration of the subscription period ("Subscription Period").

3. Free Trial

3.1 Depending on the game, we may offer you a free trial of the Subscription ("Free Trial") for a certain period to be determined by us. The period applicable for such Free Trial will be displayed to you before or when you sign up for such Free Trial. You acknowledge that such Free Trial may be subject to certain restrictions (e.g., you may not be able to sign up for the Free Trial if you have already signed up for Free Trial before).

3.2 You may cancel the Free Trial at any time during the Free Trial period at least 24 hours before the end of the applicable period.

3.3 If you do not cancel the free trial more than 24 hours before the end of the applicable period of such free trial, the free trial will automatically convert into a paid subscription upon the end of the free trial period. When you sign up for a free trial, we will ask you to select the subscription plan, and following the expiration of the free trial period you will be charged the fee for the selected subscription plan.

3.4 You may also choose to opt in the Subscription and modify such Subscription at any time during the Free Trial period more than 24 hours before the end of applicable period of such Free Trial. In such a case, the selected paid Subscription will start on the date immediately following the expiration of the Free Trial period.

3.5 If you modify your Subscription plan less than 24 hours before the end of the Free Trial period, your initial chosen Subscription will continue to apply until it reaches the next Subscription term, whereupon your modification will take effect.

4. Billing

Subscription fees will be billed at the beginning of your subscription and any renewal. We may change the pricing for our Service by updating the Service and without any additional notice to you, provided that any changes will not take effect until your subscription renews.

5. Renewal and Cancellation

5.1 Your subscription will automatically renew at the end of each Subscription Period, unless you cancel it. You may cancel your subscription at any time through your account settings in the Google Play Store or Apple App Store.

5.2 You may cancel the auto-renewal of a Subscription via the relevant third-party platform by following the below steps on your device:

If you are an iOS system user: [Settings] – [Apple ID] – [Subscriptions] – [Subscribed] – [Cancel]. For more support for cancellation if you use the iOS system, please visit the support page of Apple

If you are an Android system user: [Play Store] – [Menu] – [Subscriptions] – [Cancel]. For more support for cancellation if you use the Android system, please visit the support page of Google at

6. Refunds

6.1 Any refunds for paid Subscriptions will be subject to the refund terms, conditions and policies of the applicable platform used for the initial purchase, such as Apple or Google. If you need to apply for a refund of paid Subscription or have any questions in connection with the refund, please contact Apple or Google.

6.2 You have the right to cancel your order and withdraw from the contract between you and us (Contract), without giving any reason, and receive a full refund within 14 days from the day you place your order (Cancellation Period) BUT by downloading, streaming or accessing your Virtual Items, digital/online Games and/or Services, you will immediately lose this right to cancel once the download, streaming or accessing of such Virtual Items, digital/online Games and/or Services is complete, due to the nature of these Services and the fees paid for Subscriptions are non-refundable.

7. Changes to the Agreement

We reserve the right to modify this Agreement at any time. If we make changes, we will notify you by revising the date at the top of the Agreement and, in some cases, we may provide additional notice.


8. Contact Information

If you have any questions regarding this Agreement, please contact us at

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